Support related to the use of software
Software support is included with your license.
The support issues involve work directly related to operating HAWC2, such as:
- Installation of the software
- Setting up a HAWC2 model
- Running the model and analyzing results
As a rule-of-thumb work is limited to about 15 minutes on such issues. In addition to that (and with no time limit):
If you have any problems using the HAWC2 software, please send an e-mail to hawc2@windenergy.dtu.dk
hawc2@risoe.dtu.dk hawc2@risoe.dtu.dk
Before you contact us
- Check that you have the latest version of HAWC2 and that your problem has not been dealt with already.
- Check the log-file to see if error is related to an input syntax error.
- Check the list of known issues &
FAQ.
Reporting problems
When you report a problem to hawc2@risoe.dtu.dk, please include:
- Your name and affiliation
- HAWC2 version number (stated in the log-file)
- PC operating system (2000/XP/Vista/7/Mac/Linux)
- A detailed description of the problem and how to reproduce it.
- A log file (if produced)
- Error message: The error message stated in your dos-prompt (screen dump)
- If the software is having problems with a particular file, then please send it (zipped) along with the description.